Services Australia is the Federal Government department that provides Centrelink, Medicare, and Child Support services.
If you are having trouble with any of these services, we may be able to raise your concerns directly with Services Australia and help resolve your matter.
WHAT WE CAN DO
- Ask Services Australia about the progress of your application.
- Help you understand Centrelink, Medicare, and Child Support services.
- Clarify questions you may have about Services Australia.
WHAT WE CAN’T DO
- Provide you with financial advice.
- Complete Services Australia applications for you.
- Resolve a problem if you haven’t tried to resolve it through ordinary channels first (for example, calling Medicare/Centrelink).
Services Australia
www.servicesaustralia.gov.au
- Payment and Service Finder
Centrelink’s Payment and Service Finder allows you to see what payments and services you may be eligible for: Payment and Service Finder – Services Australia (centrelink.gov.au) - Financial Information Service Officers
Centrelink’s FIS officers can help you plan for your future financial needs, including by helping you prepare for retirement: https://www.servicesaustralia.gov.au/financial-information-service-officers
Advocacy, Support & Legal assistance
- Social Security Rights Victoria
SSRV provides free legal services in relation to social security and Centrelink matters to people across Victoria. www.ssrv.org.au/ - Economic Justice Australia
EJA is the peak organisation for community legal centres that provide specialist advice to people on social security issues. www.ejaustralia.org.au/
EJA has factsheets on appealing a Centrelink decision, on carer payments, Centrelink debts, the disability support pension, relationship status and Centrelink, and more: Fact sheets | Economic Justice Australia (ejaustralia.org.au)
Accessing the Disability Support Pension
- DSP Help by Social Security Rights Victoria
DSP Help is a free resource for applicants and their support workers. www.dsphelp.org.au - DSP & Me
DSP & Me is for people with disabilities who think they may be eligible for a Disability Support Pension. The website has guides in plain English, easy English and a screen reader version. https://drc.org.au/resources/dsp-me/
