NBN Co is building the national broadband network (NBN). The NBN delivers broadband across the country, which could be what you use to connect your home internet or use your phone.
WHAT WE CAN DO
- If you are experiencing problems with your NBN connection we may be able to assist by contacting NBN Co directly on your behalf in an attempt to resolve your matter.
- Contact your NBN provider or telecommunications provider if you have already tried to resolve the problem directly with the company.
WHAT WE CAN’T DO
- Provide advice in relation to NBN or mobile phone plans, speed, or installation.
Free broadband
The federal government is providing 12 months for free broadband over the NBN for eligible families through the School Student Broadband Initiative. For more information: School Student Broadband Initiative (SSBI) – Dr Daniel Mulino MP
Advocacy & Support
- Telecommunications Industry Ombudsman (TIO)
The TIO helps individuals and small businesses to resolve their phone and internet disputes. They are a free and independent service available to all Australians.
https://www.tio.com.au/
